Privacy Policy

Proscale Technologies Pvt Ltd (trading as Namaste Buddy, “we”, “us”, “our”) operates the Namaste Buddy platform — an AI-powered Hindi learning app for children. We are headquartered in Australia and are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Because our Service is used by children, we also follow the intent of international children's online privacy standards, including the U.S. Children's Online Privacy Protection Act (COPPA) and the UK Age Appropriate Design Code, even where not strictly required.

We collect the following categories of personal information:

We do not collect audio recordings. Text-to-speech is generated on your device or via a secure proxy; we do not store voice data.

We use your information to:

• Provide, personalise, and improve the learning experience;
• Track learning progress, streaks, and achievements;
• Generate weekly parent reports;
• Process subscription payments and send receipts;
• Send transactional emails (e.g., trial expiry reminders, billing);
• Monitor for abuse and ensure platform safety; and
• Comply with legal obligations.

We do not use your data to train AI models, serve targeted advertising, or sell to third parties.

Protecting children's privacy is our top priority. All accounts for children under 13 must be set up by a parent or legal guardian. By creating an account, the parent/guardian:

• Confirms they have the authority to consent on the child's behalf;
• Understands that the child's learning data will be stored in Firestore (Google Cloud); and
• Can request review, correction, or deletion of the child's data at any time.

We will never knowingly collect data from a child without verified parental consent. If you believe we have inadvertently collected information from a child without consent, contact us immediately at privacy@namastebuddy.com and we will delete it promptly.

We work with trusted third-party providers to run the Service. Each is bound by their own privacy policies and data processing agreements:

Chat transcripts sent to Anthropic are processed in real-time and are not retained by Anthropic for training purposes under our API agreement.

All user data is stored in Google Firebase (Firestore) with servers located in the United States and/or Australia. Data is encrypted at rest and in transit using industry-standard TLS 1.2+.

Access to production data is restricted to authorised Namaste Buddy personnel only. We conduct regular security reviews and follow Google's security best practices.

While we take all reasonable steps to protect your data, no internet transmission is 100% secure. In the event of a data breach affecting your personal information, we will notify you in accordance with the Australian Notifiable Data Breaches scheme.

We retain your account data for as long as your account is active. If you delete your account, we will remove all personally identifiable information within 30 days, except where retention is required for legal or financial compliance purposes (e.g., tax records for 7 years).

Anonymous, aggregated learning data (e.g., “X% of users learned this word”) may be retained indefinitely for product improvement purposes.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete your account and associated data;
• Opt out of non-essential communications; and
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, contact us at privacy@namastebuddy.com. We will respond within 30 days.

We use session cookies for authentication (managed by Firebase Auth). We do not use third-party tracking cookies, advertising pixels, or cross-site trackers.

Firebase Analytics uses anonymised, aggregated data without personal identifiers. You can opt out of analytics data collection by contacting us.

We may update this Privacy Policy from time to time. We will notify you by email of any material changes at least 14 days before they take effect. The “Effective date” at the top of this page will always reflect the most recent version.